Return And Exchange Policy
Ethnic Origin does not offer any ‘Exchange’ or ‘Returns’ for any of the products. But we aim to facilitate all our clients if they wish to exchange their purchased articles, provided that the purchase was made in Pakistan online.
All products purchased from our Site can be exchanged within 07 days only if:
- Exchange request is made within the stated time frame/limit.
- The item(s) is faulty, damaged, or defective at the time of delivery.
- The received product(s) differed from the original order.
- Anything is missing from the package including price tags, labels, original packing, etc.
In such cases, claims can only be entertained if they are made within 10 days of the original order date.
In case of an exchange, customers will be responsible for all shipping, handling costs.
Discounted Items cannot be returned / Exchanged.
Unstitched articles once stitched will not be entertained.
Articles are qualified for change if they are unused, all tags are intact, packing is in its original condition and the original invoice is present.
We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories, labels, protective covers. You must take reasonable care of products if you wish to exchange them.
For further assistance, you can contact our customer service department by emailing us at firstname.lastname@example.org or you can call us at +923224781064. Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Ethnic Origin has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
Ethnic Origin makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishment used during shoots which may differ from original products slightly.
Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during the photo shoot, your device display settings or printing quality of the catalog and/or inlay cards.
All details of Ethnic Origin’s products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order.